Terms and Conditions
Effective date: October 14, 2026
1. Website Terms and client agreements
These Terms and Conditions (“Terms”) describe use of this website operated by The Digital Roots Agency LLC (“Company,” “we,” “us,” or “our”).
Client services are governed by the signed client agreement between you and the Company. That agreement sets the applicable fees, billing, renewal, cancellation, refunds, scope, deliverables, intellectual-property rights and liability, subject to mandatory rights under applicable law. Accessing this website or sending an inquiry does not, by itself, create or amend a client service agreement.
2. Information about our services
The Digital Roots Agency LLC provides information on this website about digital marketing, SEO, AEO, GEO, content strategy and related consulting services.
Website descriptions are general information. The services, deliverables and commitments for a particular client engagement are those in the signed client agreement.
3. Engagement and renewal
The term of a client engagement and any renewal arrangement are set by the signed client agreement.
4. Cancellation and refunds
Cancellation rights, notice requirements, termination procedures and refund arrangements for client services are set by the signed client agreement, subject to applicable law.
5. Fees, billing and external payments
Fees, billing schedules and any recurring-payment authorization are determined by the signed client agreement and the applicable payment authorization, subject to applicable law.
Payments are processed through external Stripe payment links. This website does not provide an on-site checkout. Visiting the website or submitting an inquiry does not authorize a charge.
6. Payment issues
The handling of late or failed payments and any suspension or other remedy relating to client services is governed by the signed client agreement and applicable law.
7. Scope and deliverables
The signed client agreement defines the scope of work, deliverables, timelines and process for approving changes or additional work. Website descriptions, an inquiry or an automated response do not, by themselves, change that agreement.
8. No Guaranteed Results
While we use industry best practices, we do not guarantee specific rankings, traffic levels, revenue outcomes, or AI inclusion.
Search algorithms, platforms, and AI systems are outside our control, and results may vary.
9. Information and authorized access
Provide only information and content that you are authorized to share, and use only accounts and integrations you are authorized to access. Do not send passwords, payment card details or other sensitive personal information through a general inquiry.
Responsibilities, approvals and access needed for a client engagement are governed by the signed client agreement.
10. Intellectual property
Website content, names and marks remain subject to the rights of their respective owners. Viewing the website or making an inquiry does not transfer intellectual-property rights.
Ownership, licenses and permitted use of client materials, commissioned deliverables and agency methods are governed by the signed client agreement and applicable law.
11. Confidentiality
Confidentiality obligations for a client engagement are defined by the signed client agreement and applicable law. Use the agreed client communication process for confidential materials; do not send credentials or sensitive personal information through a general website inquiry.
12. Liability and mandatory rights
Liability, remedies and any agreed limitations for client services are governed by the signed client agreement, subject to applicable law.
Nothing in these website Terms excludes or limits rights, remedies or obligations that cannot lawfully be excluded or limited.
13. Ending a client engagement
Termination, suspension, access to deliverables and post-termination responsibilities for client services are governed by the signed client agreement and applicable law.
14. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles, unless a separate written agreement signed by both parties expressly selects another state’s law, including Florida. Nothing in these Terms excludes rights or obligations under applicable law that cannot lawfully be waived, including applicable requirements in New York, Massachusetts or Florida. A change in ownership or holding-company structure does not, by itself, change the governing law selected for an existing agreement.
15. Changes to these website Terms
We may update these website Terms and identify the revised version by its date. A website update does not, by itself, amend an existing signed client agreement. Changes to a client agreement follow that agreement’s change process and applicable law.
16. Contact Information
For questions regarding these Terms, contact:
The Digital Roots Agency LLC
📧 info@thedigitalrootsagency.com
🌐 https://thedigitalrootsagency.com/
17. Planned AI voice assistance
An AI voice assistant, if offered, provides general information and helps collect an inquiry for our team. It may misunderstand a question or generate inaccurate information. Confirm material statements with our team; an AI response alone does not create a service agreement, approve a change in scope or authorize a payment.
Before a recorded or transcribed AI conversation begins, you will receive the service-specific notice and consent choices. You can use email instead. Do not use an assistant for emergencies or provide credentials, payment card details or sensitive personal information through a general voice inquiry.
Using an inbound AI assistant does not enroll you in an automated marketing-call or text program. Any outbound automated communication program would be separately disclosed and subject to its own permissions.
18. Planned client reporting dashboard
A client reporting dashboard, if offered, is a separate account-based service. Access, authorized users, connected platforms, permitted uses, fees if any, support, retention, export and termination arrangements will be set out in the applicable dashboard or client agreement before access is enabled. These website Terms do not, by themselves, enroll you in a new dashboard subscription.
Use only accounts and integrations you are authorized to access. Do not share another person’s sign-in credentials, attempt to access another client’s information, bypass access controls or use a connection beyond its approved permissions. Tell us promptly if you suspect unauthorized access.
Reports may depend on third-party data availability, reporting windows, attribution methods and platform changes. AI-generated commentary, if included and identified, requires human review before it is relied on for a material decision. A report does not guarantee rankings, traffic, revenue or AI inclusion.
The applicable written agreement will address ownership and permitted use of client data, confidentiality, processing instructions, integration permissions and the handling of information after access ends. Mandatory rights under applicable law remain unaffected.