Privacy Policy

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Digital Roots Agency (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit forms, or make payments through our online systems.

We may collect the following types of information:

Information you voluntarily provide, including but not limited to:

• Name
• Business name
• Email address
• Phone number
• Billing address
• Information submitted through contact, onboarding, or intake forms
   

When you submit payment through our website:

• Payments are processed securely using third-party payment processors
• We do not store full credit card numbers, bank account details, or payment credentials on our servers
• We may retain:
  • Transaction confirmations
  • Payment status
  • Billing history
  • Partial identifiers (such as last four digits or processor reference IDs)
     

We use collected information to:

• Provide and manage services
• Process payments and recurring billing
• Communicate regarding invoices, service updates, or account activity
• Improve website functionality and user experience
• Maintain financial and legal compliance
• Prevent fraud or unauthorized activity
   

All payments submitted through our website are handled by trusted third-party payment processors.

These providers:

• Process transactions securely
• Maintain their own privacy and security standards
• Are authorized only to use information necessary to perform payment processing

Digital Roots Agency does not control and is not responsible for the privacy practices of third-party payment processors. We encourage users to review their privacy policies directly.

For services billed on a recurring basis:

• Payment authorization occurs through our website or designated payment platform
• Billing and transaction records may be retained for:
  • Accounting purposes
  • Customer support
  • Compliance with tax or legal obligations

All service terms, billing schedules, and cancellation policies are governed by separate agreements and Terms and Conditions.

We may use cookies and similar technologies to:

• Analyze website traffic
• Understand usage patterns
• Improve performance and functionality

You may disable cookies through your browser settings, though certain features of the site may be limited.

We retain personal and transactional information only as long as necessary to:

• Operate our business
• Meet legal, regulatory, or tax requirements
• Resolve disputes or enforce agreements
  

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.

While we take security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data 
• Request deletion of information, subject to legal and operational requirements

Requests may be submitted using the contact information below.

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Any changes will be reflected by the “Last Updated” date above. Continued use of our website indicates acceptance of the updated policy.

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:

The Digital Roots Agency
Email: info@thedigitalrootsagency.com
Website: https://thedigitalrootsagency.com/